Refund policy
If a theme doesn't work as described and we can't fix it, you get your money back.
When we refund
Within 14 days of buying, if the theme doesn't work as described on its page and we can't fix the problem within a reasonable time once you have told us about it.
If you were charged twice for the same order, or bought the same licence twice by mistake.
If we can't provide the support included with your licence.
When we don't
Once a theme has been downloaded, we can't take it back, so we don't refund for a change of mind, for buying the wrong theme, or for problems caused by other plugins, custom code or hosting. The live preview and documentation are there to help you choose before buying, and we are happy to answer questions first.
This doesn't affect any rights you have under consumer law.
How to ask
Email support@plinthmarket.com with your order email address and what went wrong. We reply within two working days.
Refunds go back to the way you paid, through Paystack. Your bank may take 5 to 10 working days to show it. The licence is deactivated when the refund is made.